Frequently Asked Questions
Everything you need to know about shopping with TrueValue.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, TrueValue ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
Is it safe to shop on your website?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.