Returns & Exchanges
At TrueValue, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. We aim to make your shopping experience risk-free by ensuring a transparent and straightforward reimbursement process.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your printed return authorization form.
Ship the Item
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing